Awesome! Ping me when you’re done, if you like. Happy to chat more.

I agree heuristics are a good approach, but I’m not conviced maths people are the ones to do it - at least not alone. There is too much messy sociology at the edges of the problem to ensure good problem specification. Some interdisciplinary approach could kill it though. If you get through that intro article, there’s a short article in the same journal that gives a neat intro the Critical Systems Heuristics, which seems like an excellent wrapper around this kind of approach.