

The source of my assumptions is my mind, but sure, here you go.
A Stellantis spokesperson told Fortune in a statement that “a temporary software glitch affected the ability to instantly opt out in a few isolated cases, though instant opt-out is the standard for all our in-vehicle messages. Our team had already identified and corrected the error, and we are following up directly with the customer to ensure the matter is fully resolved.”
Explanation is not excuse. Personally I wouldn’t buy a car that has access to the internet in the first place.