The human elements are being stripped away along with consumer protections. So services are becoming more and more like the tech sector (like YouTube, WhatsApp blocking) where for a long time, the situation has been that decisions get made by an algorithm and there is literally no one to appeal to about them.

Take banking as an example - with brick and mortar locations shrinking, it’s already so hard to get simple things done unless you download their app, agree to an unnecessarily long list of terms and conditions which can be changed unilaterally at any time, and your rights to sue are waived in favor of arbitration.

We as consumers are doing more of the work that was previously being done by employees and without getting paid for it. Think self checkouts - when it started, I was very happy that I didn’t have to talk to a person if I didn’t feel like it, but now I am essentially forced to use it because there are few to no cashiers. And I’m not getting paid to do the work for which an employee was previously getting paid, nor am I paying less for my groceries as a result of doing the work myself.

Apple fucked up no doubt. Given how hard they pushed AI as a key feature of IPhone 16 I wouldn’t be surprised if they get a class action lawsuit for this.

But it’s also interesting to read a few things from the article that makes me hopeful for when Apple finally releases the features:

1. Let’s be honest, AI by Google, MS is shit right now. They are claiming the same promises which most of the time don’t work, but Apple chose to delay release until they could get better consistency.
2. The executives are taking personal responsibility? I hope that’s the case and no developers are thrown under the bus for this. I’ve rarely seen an article mention personal executive responsibility from a tech firm for delays and qa issues.
3. I hope marketing gets reigned in so they won’t push other unready features the next few years.
4. I hope Apple releases some open source AI tooling to re-gain good will. Would love to see some more competition in the AI space.